Ticket Frequently Asked Questions
1Why aren’t my tickets in my normal ticketmaster.com account or app?
Ticketmaster and Account Manager are two separate sites under the Ticketmaster umbrella. While you can use one email address for all your Ticketmaster accounts, you must login to the World Champions Cup Account Manager site to access your tournament tickets.
2How do I access the World Champions Cup Account Manager site?
You can view it on your mobile phone by visiting the website here.
Please note, you can only see the ticket barcodes and the add to wallet option if you are using your mobile phone’s browser.
3Is parking included with my ticket?
No. A parking pass must be bought in addition to the ticket.
4How do I access and save my tickets?
Check out our step-by-instructions on how to access and save your tickets to your phone by visiting our mobile ticket instruction page.
5Can I print my tickets? If not, can I screenshot my ticket?
No, we are 100% digital. Your phone is your ticket! Screenshots are not valid/accepted for entry and will be denied at the gate.
6What if cell service is bad/ I lose connectivity/can’t connect to my account at the tournament?
Once the tickets have been added to your phone's digital wallet you will be able to access them regardless of cell service. To ensure a smooth entry, we highly recommend adding your tickets to your phone’s digital wallet before arriving at the tournament. If you have an iPhone, you can add your tickets in your Apple Wallet. If you’re an Android user, you can save your tickets to your phone through Google Wallet (formerly Google Pay). Admissions staff will be at the tournament entrance ready to provide mobile ticket assistance if needed!
7What if my entire party isn’t with me when I’m ready to enter?
World Champions Cup Account Manager makes it easy to send tickets to everyone in your party in advance! You can easily transfer each member their ticket(s), allowing everyone to enter on their own.
8 Does the person I send the tickets to need an Account Manager account?
Yes. If they don’t have one already, they will easily create one in just a few minutes when they accept their tickets.
9What if I transfer tickets to the wrong person, or I misspelled their email address, can I recall tickets?
Yes! You can cancel transfer if the tickets have not been accepted by the recipient. Simply log into your account, select the day(s)you transferred, and click on the “cancel transfer" button. This will cancel the ticket transfer and put them back onto your account to manage and resend.
10 Can I transfer tickets after the event has started?
Yes.
11What happens if my friend doesn’t have a smartphone?
Transfer the ticket to them anyways! As long as you do this, we can track the activity on the backend and assist. We will have staff on site to help!